Condition of returned product

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original POQQ box and delivery package, including all accessories and documents.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

Warranty

Our warranty covers against defects in material, manufacturing, or workmanship under normal use, subject to conditions contained in this limited warranty. Only original, unaltered and unmodified materials and workmanship are covered by the Warranty.

This manufacturer warranty does not cover damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.), or not following the instructions. Any problem caused by abuse, misuse, exposure to excessive heat, liquids, sand or other contaminants or an act of God, such as but not limited to flood, drought, earthquake or any other natural disaster is not covered. The Warranty does not cover the replacement of lost or stolen Products.

If your POQQ product is defective or malfunctions and a valid warranty claim has been submitted, we will send you a replacement that is most similar to the Product in question. You may be required to return the defective product for inspection.

We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed.

To be eligible for a warranty claim, you need to be able to present the Product,  receipt of purchase, and the registration of the product. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims.

Repair

We are committed to providing you the best products, with the finest materials. If your drop products have an issue or defect, we will provide complimentary repair or alternate resolutions.